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FAQs

YOUR QUESTIONS ANSWERED

GeneralSupport
My new Portacool evaporative cooler smells funny. Is it on fire?

It’s not on fire…well, if it is smoking it might be, but a strange smell is normal for about the first two weeks…Learn More

GeneralSetup/MaintenanceSupport
Another company told me that your products are hard to care for and have to be put together.

They didn’t tell you the truth! Our products come fully assembled, sitting in a crate and covered with a large box. Clip the…Learn More

GeneralSupport
Air conditioning the outside is horrible for the environment. You guys suck!

You know what, we AGREE that air conditioning the outside is horrible for the environment. That’s why we don’t do it. Our products…Learn More

GeneralSupport
Putting ice in my evaporative cooler makes it sooooooo much cooler.

Yep, we hear this all the time. Here’s the physics behind it though. While you may receive some additional cooling from the air…Learn More

GeneralSupport
Will hot water – like boiling – ruin the evaporative media in my Portacool evaporative cooler?

So, we had to get our experts involved in this one. Who tries to fill an evaporative cooler up with boiling water? What…Learn More

Kuul evaporative media
Just tell me already, how much will it lower my temperature?

Unfortunately, there is not an easy answer for this question – we aren’t just throwing out marketing spin! – there are simply too…Learn More

Kuul evaporative media
I’ve heard that Kuul is “better” or “improved” when compared to old evaporative media. What’s that mean?

Our manufacturing process and sourcing processes have changed. In short, we have learned that by manipulating different factors in our manufacturing process we…Learn More

Kuul evaporative media
What is Kuul Comfort™ evaporative media made of exactly?

Kuul Comfort™ evaporative media is made of an exclusive mix of high-quality plant-based fiber materials. The rest is a trade-secret. We could tell…Learn More

Kuul evaporative media
What makes Kuul Comfort different than other evaporative media?

The first part of making any item stand out from the competition is the engineering that goes into the product. At Portacool, we…Learn More

GeneralSupport
Can you make an evaporative cooler work in humid environments?

If you believe your evaporative cooler is adding too much additional humidity to the environment, try the following: Open a door or window…Learn More

General
I have equipment in my shop that can rust. So, I can’t use your products.

We disagree! You CAN use our evaporative coolers, you just have to use them correctly. The key here is that you are going…Learn More

General
Is evaporative cooling harmful for my employees?

No! The design of Portacool portable evaporative coolers allow for complete molecular evaporation of water – what the heck does that mean?!?! Our…Learn More

General
Do evaporative coolers work in humid environments?

While evaporative coolers achieve significant temperature drops in more arid climates and drier spaces, they can provide relief from the heat in any…Learn More

GeneralSupport
Will I need a special plug for my Portacool evaporative cooler?

Maybe. All Classic Portacool evaporative coolers and Portacool Cyclone evaporative coolers require a standard three-prong 115-volt electrical outlets. Portacool Jetstream evaporative coolers EXCEPT…Learn More

Support
What happens if my evaporative cooler runs out of water?

All Portacool Cyclone, Jetstream, Hurricane and Hazardous Location evaporative coolers come with an automatic low water shutoff. When the evaporative cooler is out…Learn More

Support
Can the fan and pump operate separately?

Yes, the fan and pump motors are separate systems. You can run one without the other with no damage to the product. That…Learn More

General
Where are the model and serial numbers found?

The model/part and serial numbers can be found on a metal plate on the outside of the evaporative cooler. Model/part numbers begin with…Learn More

General
How long will the water supply last in the reservoir ?

With no direct water source available, the water will evaporate in a filled tank within two to 10 hours of operation, depending on…Learn More

General
How much moisture will an evaporative cooler add to the environment?

An increase in humidity of approximately two to five percent is produced depending on the temperature and humidity of the environment. This increase…Learn More

Replacement
Where can I buy replacement parts?

Replacement parts may be purchased directly from Portacool online or from any preferred Portacool distributor. You may also chat, email or call the…Learn More

Kuul evaporative media
How often does the Kuul Comfort evaporative media in my evaporative cooler need to be replaced?

Depending on the quality of maintenance and frequency of use, Kuul Comfort evaporative media typically last up to five years. You can learn more…Learn More

General
What is the difference between evaporative coolers and misting systems?

Misting systems spray a shower of water into the air that will collect on people, objects, equipment and floors, no matter how fine.…Learn More

General
What is the best environment to produce the most cool air?

For optimum evaporative cooler performance, the temperature should be 85˚ F or higher and the relative humidity should be below 75%. However, Portacool…Learn More

Support
My evaporative cooler is not putting out any cool air.

First, make sure the water source and electricity source to the evaporative cooler are connected and working. Second, ensure there is water in…Learn More

Support
I just ran my evaporative cooler for the first time and there is an unpleasant odor.

Our unique design and manufacturing technique, together with our superior materials, enable our products to perform efficiently within a wide range of conditions.…Learn More

Setup/Maintenance
How do I prepare my evaporative cooler for storage?

Preparing your Portacool evaporative cooler for storage is a snap! First, drain the evaporative cooler. Depending on the model of you evaporative cooler,…Learn More

Setup/Maintenance
What assembly is required?

None. Most Portacool portable evaporative coolers are ready to use right out of the box. The exception is the Hazardous Location products, which requires…Learn More

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