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Supplier Code of Conduct

Our Guiding Principles and Values 

The Portacool Code of Conduct reflects our commitment to integrity, respect, and excellence in everything we do. This document serves as a guide for our employees, vendors, and partners, outlining the ethical standards that drive our business practices and company culture.  

Mission and Values 

At Portacool, we are dedicated to providing high-quality evaporative cooling solutions that improve comfort and efficiency for our customers. Our core values include: 

  • Innovation in cooling technology 
  • Commitment to customer satisfaction 
  • Environmental responsibility 
  • Integrity in all business dealings 
  • Respect for our employees, customers, and partners 

Ethical Business Practices 

We are committed to setting the standard for ethical business operations and practices. To ensure that we make a positive impact on the world, we coach our team to adhere to the following standards: 

  • Maintaining the highest standards of honesty and transparency 
  • Competing fairly in the marketplace 
  • Avoiding conflicts of interest 
  • Protecting confidential information 
  • Conducting business with integrity and professionalism 

Customer Commitment 

Our customers are at the heart of everything we do. We strive for 100% satisfaction, and if we somehow fail to meet that goal, we will exhaust every option to rectify the situation. We pledge to: 

  • Provide high-quality, reliable evaporative cooling products 
  • Offer clear and accurate product information 
  • Deliver exceptional customer service 
  • Honor warranties and product guarantees 
  • Respond promptly to customer inquiries and concerns 

Employee Standards 

All Portacool employees are held to the highest legal and ethical standards. Our company code of conduct is outlined below. We expect our employees to: 

  • Maintain a professional and respectful workplace – All employees should respect their colleagues, our partners, our customers, and all others. Discriminatory behavior, harassment or victimization will not be tolerated.  
  • Prioritize safety and well-being – In all that we do, we strive to maintain a safe and healthy environment for the team.  
  • Communicate openly and honestly – We believe in transparency and honesty. As such, we have established clear and open lines of communication on all levels.  
  • Respect diversity and prevent discrimination 
  • Protect company and customer information – All information for employees, the company, and our companies is confidential and should be treated as such. 
  • Avoid conflicts of interest – Employees are expected to avoid any personal, financial or other interests that may hinder their ability or willingness to perform their duties.  

Vendor and Partner Relations 

We believe in building strong, ethical relationships with our vendors and partners. To ensure we achieve these goals, we:  

  • Select partners based on merit, quality, and ethical standards 
  • Maintain fair and transparent procurement processes 
  • Expect vendors to adhere to similar ethical standards 
  • Promote sustainable and responsible business practices 
  • Ensure timely and fair payment terms 

Environmental Responsibility 

As a manufacturer of cooling solutions, we are committed to: 

  • Minimizing our environmental impact 
  • Developing energy-efficient products 
  • Reducing waste in manufacturing 
  • Promoting sustainable practices 
  • Complying with environmental regulations 

Compliance and Reporting 

We are committed to maintaining the highest ethical standards: 

  • Encourage reporting of any potential violations 
  • Provide a confidential reporting mechanism 
  • Protect whistleblowers from retaliation 
  • Investigate all reported concerns thoroughly and fairly 
  • Take appropriate corrective action when necessary 

To report an ethical concern, please contact: 

  • Ethics Hotline: 800-695-2942
  • Confidential Email: ethics@portacool.com (Portacool client question – does this exist? If not, you will need it to be created, and attended to by someone in Legal or HR.) 

Portacool is committed to: 

  • Complying with all applicable laws and regulations 
  • Maintaining accurate and transparent financial records 
  • Preventing fraud and unethical business practices 
  • Upholding international business standards 

Continuous Improvement 

We view our Code of Conduct as a living document. As such, we are committed to the following efforts to ensure this document is up-to-date and compliant with the latest standards and practices: 

  • Regularly review and update our standards 
  • Seek feedback from employees, customers, and partners 
  • Adapt to changing business environments 
  • Continuously improve our ethical practices