Shipping & Returns

Our standard shipping lead time is up to five (5) business days from date of order. If you have questions about tracking or shipping times, please contact Customer Support.

Returns

All returned product must be authorized for return and in sell-able condition. These returns will be subject to a minimum 20% restocking charge, and credit will be applied to your account. Returns for credit will not be accepted 30 days after the invoice date.

To request a return, please contact Portacool Customer Support for a Return Merchandise Authorization (RMA) number. The RMA numbers are void after 30 days of their issuance. When you ship your Portacool back to us, please include a copy of the original paperwork with complete documentation regarding the return, and mark the RMA number on the outside of the package. This will help expedite your return.