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Warranty Information

Learn More About Portacool Protect™—Our Industry-Leading Warranty Program
Portacool Protect banner with shield, infinity symbol, and support icon highlights cooler warranties and US-based customer service.
Best-in-Class Warranties

Portacool has set the standard in evaporative cooling, delivering products that are not only powerful and effective but also built to last. With Portacool Protect™, our industry-leading warranty program, we stand by every product we make, providing customers with unmatched durability and peace of mind. Portacool Protect™offers comprehensive warranty coverage, including up to 5 years on Electrical components and a lifetime warranty on housing. This reflects our confidence in the enduring quality and resilience of our product. From dedicated technical support to live customer service, we ensure our customers have a worry-free ownership experience, knowing that we’re with them for the long haul.

We don’t stop caring about our coolers once they’re yours. Registering your Portacool allows us to give you a tailored, complementary, direct service for your cooler. Even after your warranty has ended, we will still be available to help.

Limited Lifetime Warranty

Notwithstanding anything herein to the contrary, Portacool warrants its Portacool 510; Cyclone 110, 120, 130, 140 and 160; APEX 500, 700, 1200, 2000, 4000, 6500; Jetstream 220, 230, 240, 250, 260 and 270; Hurricane 370 and 360; and Hazardous Location 260 and 270 housings for the full lifetime of the Portacool to the extent they are found, upon examination by factory-authorized personnel, to be defective in material or workmanship. The Lifetime Warranty on product housings is void if the housing is found upon examination by Portacool to have been misused, abused, or otherwise tampered with by unqualified personnel. The Lifetime Warranty on product housings does not cover ordinary wear and tear and is non-transferable.

Portacool limitation of liability in the case of a breach of any implied or written warranty relating to the equipment and/or its component parts, Portacool shall not be liable for any incidental or consequential damages, and the limits of liability against Portacool for any such breach shall not exceed the cost of replacement or repair of the equipment.