To ensure your warranty return request can be processed, please do not leave any fields blank.

If you are seeking a replacement Component Part, please complete the below Return Request form and attach an image of the manufacturer label from the defective item to the end of the form. Or email the completed document to with an image of the label, or affix the physical sticker to a printed copy of this completed form and mail it to Portacool at:
Portacool, LLC, Attn: Customer Service
711 FM 2468, Center, TX, 75935
If you have any questions, please email them to or call 1-(800) 695-2942, Monday – Friday (7:30 a.m. to 5:00 p.m. CST).

Read Full Warranty Return Policy Here

Full NameRequired*EmailRequired*


Shipping Address:Required*



Postal Code:Required*

Part Number:Required*

Model Number:Required*

Manufacture Date Code:Optional

Serial Number of Unit:Required*


Brief reason for warranty request:Required*


*If your Portacool was manufactured before 2020, the date code is in the top righthand corner of the ID plate outside the cooler. If your Portacool was manufactured after 2020, the date code is the first five (5) digits of the serial number.                                     
*Replacement Component Parts will ONLY ship when Portacool has received a completed form.
*Please allow 24 hours for processing upon receipt of the request.